Our business is to serve you. We are proud of the high quality of food that we carry. If you are not thrilled with your order Gourmet Pasta Cheese will replace your order or give you your money back. Which ever you prefer. Our cheeses are shipped in an insulated styrofoam box with a refrigerant gel pack to keep freshness and taste below the required temperature. Gourmet Pasta Cheese guarantees the best quality and prices on the Internet. Gourmet Pasta Cheese will e-mail you when your order has been shipped. Thank you.